Over All Rating Reviews :
The customer support is attrocious. I sat on hold for 15 minutes listening to bad background music without anyone picking up. I thought Sears was bad when my treadmill broke.
So I called again and selected "new sales". Of course someone immediately picks up. They give me the excuse that for some reason the customer support staff is busy today. Well I said, that seems to have been the story for the last several years, according to online reviews.
I ran out of time, and had to call the next day. I put the phone on speakerphone and went about my other tasks. At exactly 20 minutes, someone picks up. Then they didn't have the part I needed. I needed to buy the whole computer, which would have cost $210. All I needed was the connector at the back, which broke when I tried to get the cables apart. It's a poor design, and they don't carry the part which I'm sure has broken on others, as I've read such in reviews.
So the customer support needs a few more people on staff. A 20 minute hold time, if this is a regular occurrence, is out of line.
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